Business telephony, also known as VOIP (Voice over Internet Protocol), is a communication technology that makes it possible to make and receive calls using the Internet.
This modern technique would have appeared in 1995 thanks to the company VocalTec which wanted to find a solution against the high cost of the calls at the time.
The latter has therefore developed an internet telephone allowing calls to be made using a microphone or speakers installed on computers of yesteryear.
To achieve this, she implemented a technique to compress the human voice into data and transmit it via the Internet. Since then, this technology has become essential for both individuals and businesses.
Today, business telephony is used by millions of businesses. Nevertheless, before adopting it, it is necessary to master its operation. In this article, find out everything you need to know about how VOIP works.
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VOIP: How does it work?
The development of business telephony has been encouraged by the emergence of the Internet. It is the latter that makes possible the transfer of voice in the form of digital data.
In fact, with business telephony, when you perform a voice, your voice is first transformed into electrical impulses via an audio driver. Subsequently, an application makes it possible to convert this electrical signal into a computer language or binary language.
This binary code will then be decomposed by your operating system into a batch of digital data. Also called packets, this batch contains the voice data as well as the network address of the interlocutors.
Finally, it is transmitted by the computer. When they reach the recipient, the digital data packets follow the same route, but this time in the opposite direction. Thus, the message is transformed again in the form of a voice to be heard in its entirety.
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VOIP What are the benefits for the business?
Today, many companies have understood the importance of VOIP telephony and are now integrating it into their structure. Indeed, several reasons are behind this strategic choice.
Low telecommunications costs
The first advantage of VOIP concerns its cost which is very low compared to traditional calls. Indeed, given that this technology works only from the cloud, no installation is necessary at the level of the telephone fleet. In addition, most updates are done online, which avoids high maintenance costs. Thanks to this low cost, small businesses and other startups will be able to benefit from powerful tools in the same way as large companies.
Installing VOIP in a company means giving all employees access to an advanced tool. This will simplify the management of calls and contacts, which will make their job easier.
In addition, this tool has the advantage of integrating perfectly with business tools, that is to say with CRMs. Thanks to this integration, all telephone data is recorded and updated regularly.
Everything is centralized and available in real-time. This allows employees to save a lot of time. In addition, thanks to this synchronization, teamwork is better organized and the distribution of calls is facilitated, which allows optimizing the quality of customer service.
One of the great advantages of IP telephony is to gain mobility. In fact, to take advantage of this technology, your employees only need a device and an internet connection. As a result, they can work anywhere and anytime.
Thus, in the current context marked by the health crisis, integrating cloud telephony into your company will help you set up an efficient teleworking system.